Refund policy

RETURNS & EXCHANGE

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may apply for an exchange or you may cancel your order and get a full refund within (3) day of your purchase date. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within (24) hours of the purchase date. All returned items must be in new and unused condition, With all original tags and labels attached.

Customer is responsible for the return charges depending on their region. If it's inside of Saudi Arabia, the charges are 23 SAR. Meanwhile if it's an International return the charges are 100 SAR. And return charges will be deducted from the refunded amount.

 

RETURN PROCESS

To return an item, please email us at studio@saraalabdali.com to confirm the request, Place the item securely in its original packaging and include your proof of purchase, and wait for the shipping courier to be in contact with you to pick up your return.

Please note, that you will be responsible for all return shipping charges.

REFUNDS

A refund can only occur when you cancel your order within 2 days of your order date. Refunds may take 5-10 business days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.

For defective or damaged products, please contact our customer service at studio@saraalabdali.com to arrange an exchange.

If you have any questions concerning our return policy, please contact us at:

studio@saraalabdali.com